1. Introduction
At Ibn e Noor Foods, we take quality seriously and want every customer to be satisfied with their order. Since we deal in rice and grocery items, our Refund and Return Policy is designed with food safety and hygiene in mind, while still being fair and transparent to our customers.
Please read this policy carefully before placing an order.
2. Eligibility for Return or Refund
You may be eligible for a return, replacement, or refund in the following situations:
- You received a damaged or leaking bag of rice
- You received the wrong product or quantity
- The item delivered is different from what you ordered
- The product shows signs of poor quality, contamination, or infestation at the time of delivery
Due to the nature of food products, we are unable to accept returns for reasons such as change of mind once the packaging has been opened, unless the product itself is found to be defective or incorrect.
3. Time Frame for Reporting an Issue
- Any issue with your order must be reported within 24 hours of delivery.
- Please share clear photos or a short video of the product (and packaging, if damaged) when contacting our support team — this helps us resolve your issue faster.
- Requests made after this time frame may not be eligible for return or refund.
4. How to Request a Return or Refund
To request a return, replacement, or refund:
- Contact our support team via email, phone, or the “Ticket Support” option on our website.
- Share your order number, a brief description of the issue, and supporting photos/video.
- Our team will review your request and respond within 1–2 business days.
- If approved, we will arrange a replacement, refund, or store credit, depending on the situation and your preference.
Contact for Returns & Refunds: 📧 Email: Ibnenoorfoods1@gmail.com 📞 Phone: +92 314 3250164
5. Refund Method
- Approved refunds will be processed to the original payment method used at checkout, or via bank transfer/JazzCash/Easypaisa where applicable.
- For Cash on Delivery (COD) orders, refunds will be coordinated directly with our support team.
- Refunds are typically processed within 5–7 business days after approval.
6. Replacement Orders
If you prefer a replacement instead of a refund, we will arrange for the correct or undamaged product to be redelivered at no extra cost, once the issue has been verified.
7. Non-Returnable Situations
To maintain hygiene and food safety standards, we are unable to offer returns or refunds in the following cases:
- The product has been opened, used, or partially consumed without a genuine quality issue
- The request is made after the 24-hour reporting window
- The issue is due to incorrect address or unavailability of the customer at the time of delivery
8. Order Cancellations
- Orders can be cancelled before they are dispatched by contacting our support team.
- Once an order has been packed or shipped, cancellation may not be possible, but you may still be eligible for a return under the terms above once delivered.
9. Contact Us
For any questions regarding this Refund and Return Policy, please reach out to:
Ibn e Noor Foods Karachi, Sindh, Pakistan
📧 Email: Ibnenoorfoods1@gmail.com 📞 Phone: +92 314 3250164
