Welcome to Ibn e Noor Foods. We are a Karachi-based online rice and grocery store that values your privacy and the trust you place in us.
This Privacy Policy explains how Ibn e Noor Foods collects, accesses, uses, stores, protects, and shares personal information when you visit our website or use our Android mobile application to browse products, place orders, or contact us.
By using our website or mobile application, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain your consent before collecting or accessing personal or sensitive information that requires consent.
Depending on how you use our website or mobile application, we may collect the following information.
a) Personal Information
Full name
Phone number
Email address
Delivery address
Account information, if you create an account
b) Order Information
Products purchased or added to an order
Order history and transaction references
Delivery preferences and instructions
Order status and customer support requests
c) Payment Information
If you make an online payment, payment information may be processed by our payment service providers. We do not store complete payment card details on our own systems. The information handled depends on the payment method and provider used.
d) Technical and App Usage Information
Depending on the features of the application and the services integrated into it, we may collect:
IP address
Device type and operating system information
App version and diagnostic information
App interactions and usage information
Website pages visited and browsing activity
This information may be used to maintain app functionality, troubleshoot technical issues, improve performance, and understand how customers use our services.
e) Permissions and Device Information
Our application will only access device features or information necessary for its functionality. If a feature requires an Android permission, we will request it where required and explain its purpose before requesting access.
We do not intend to collect contacts, SMS, call logs, precise location, camera, microphone, or other sensitive device data unless a specific feature requires it and the appropriate disclosures, permissions, and consent are provided.
We may use the information we collect to:
Create and manage customer accounts, where supported.
Process, pack, and deliver rice and grocery orders.
Send order confirmations, payment updates, and delivery notifications.
Respond to questions, complaints, and support requests.
Maintain, troubleshoot, and improve our website and mobile application.
Protect our services against fraud, unauthorized activity, and security threats.
Send promotional messages or offers where you have opted in or where otherwise permitted by applicable law.
Meet applicable legal and regulatory obligations.
We use personal and sensitive information only for disclosed, legitimate purposes that are necessary for providing our services or otherwise permitted by applicable law and Google Play policies.
We do not sell personal or sensitive user data.
We may share relevant information with the following parties when necessary:
Delivery partners: To deliver your orders to the correct address.
Payment service providers: To process and verify payments.
Technology and hosting providers: To host, maintain, secure, and operate our website and application.
Analytics and diagnostic providers: If integrated, to understand app performance, identify errors, and improve functionality.
Legal and regulatory authorities: When disclosure is required by applicable law or a valid legal request.
Third-party service providers are expected to handle information in accordance with applicable privacy requirements and their relevant contractual obligations.
We do not share personal information with unrelated third parties for their own advertising purposes without the required consent.
Our website or mobile application may use third-party services to support payments, hosting, analytics, notifications, crash reporting, or other essential functions.
These services may process certain information according to their functionality and privacy policies. Where applicable, this may include technical information, device information, app usage information, or transaction-related data.
We are responsible for reviewing the third-party services integrated into our application and ensuring that their data practices are consistent with applicable laws and Google Play Developer Program policies.
We do not authorize third-party SDKs to collect or use personal information for purposes that are inconsistent with this Privacy Policy or applicable Google Play policies.
The actual information collected depends on the services integrated into the published application.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure server configurations, and encrypted data transmission, such as HTTPS, where applicable.
We work to ensure that information is accessible only to authorized individuals and service providers who need it to perform their responsibilities.
However, no website, mobile application, or electronic transmission method can guarantee complete security.
We retain personal information only for as long as necessary to provide our services, manage orders, maintain business records, resolve disputes, protect against fraud, and comply with applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it or anonymize it, subject to applicable legal retention obligations.
If our application allows users to create accounts, users can request deletion of their accounts and associated personal data through the account deletion option in the application or through our designated external account deletion webpage.
Account deletion webpage: [Insert your public account deletion URL here]
Upon receiving a valid deletion request, we will delete the account and associated personal data, except for information that must be retained for legitimate legal, regulatory, security, or fraud-prevention purposes. Any retained information will be handled in accordance with applicable requirements.
Requests to delete personal information that is not associated with an account may also be submitted using the contact details provided in this Privacy Policy.
If you have an account with Ibn e Noor Foods and want to delete it:
Open the Ibn e Noor Foods application.
Navigate to the account or profile section.
Select the account deletion option, if available.
Follow the instructions to submit your deletion request.
You may also visit our designated account deletion webpage or contact us using the details provided below.
We will process valid requests and delete the associated account data in accordance with this Privacy Policy and applicable legal requirements.
If account creation is available in the application, an accessible in-app deletion option and a working external deletion resource must be provided.
Our website may use cookies to remember preferences, support essential functionality, analyze performance, and improve the browsing experience.
Our mobile application may use similar technologies or software components where necessary for its functionality.
You can manage website cookies through your browser settings. Disabling certain cookies may affect some website features.
Any additional tracking or analytics technologies used in the application will be handled in accordance with applicable disclosure, consent, and Google Play requirements.
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information or account.
Withdraw consent where processing relies on consent.
Opt out of promotional messages.
Ask questions about how your information is collected, used, and shared.
To exercise these rights, please contact us using the contact information below.
Ibn e Noor Foods is intended for customers who are legally able to make purchases or use our services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws. If we discover that we have collected such information without the required authorization, we will take appropriate steps to address it.
If our application is intended for children or falls within Google Play’s Families policies, we will comply with the additional requirements applicable to those services.
We operate from Karachi, Sindh, Pakistan, and handle personal information in accordance with applicable legal requirements.
If we offer our services to users in other jurisdictions, we will comply with applicable privacy and data protection laws governing the relevant processing activities.
We may update this Privacy Policy when our services, data handling practices, third-party integrations, or legal obligations change.
Any revised policy will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.
Where required, we will provide additional notice or obtain consent before implementing changes that require it.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to request account or data deletion, please contact us:
Business Name: Ibn e Noor Foods
Location: Karachi, Sindh, Pakistan
Email: Ibnenoorfoods1@gmail.com
Phone: +92 314 3250164
We will review and respond to privacy-related requests in accordance with applicable requirements.