Phone

+92 314 3250164

Email

Ibnenoorfoods1@gmail.com

WhatApps Us

+92 314 3250164

Term And Condition

Last Updated: July 2026

1. Introduction

Welcome to Ibn e Noor Foods. These Terms and Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. About Us

Ibn e Noor Foods is an online rice and grocery store based in Karachi, Sindh, Pakistan, offering a range of rice varieties and related grocery items for home and business use.

3. Eligibility

By using our website and placing an order, you confirm that you are legally capable of entering into a binding contract under the laws of Pakistan.

4. Products and Pricing

  • We make every effort to display accurate product descriptions, images, weights, and pricing for all items listed on our website.
  • Prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
  • In case of a pricing or listing error, we reserve the right to cancel the affected order and inform the customer promptly.
  • Product images are for illustration purposes; actual packaging may vary slightly.

5. Orders

  • Placing an order through our website constitutes an offer to purchase, which we may accept or decline at our discretion (for example, in cases of stock unavailability or pricing errors).
  • Order confirmation will be sent via SMS, WhatsApp, or email once your order is received.
  • We reserve the right to limit order quantities, particularly for bulk or wholesale purchases.

6. Payment

  • We accept Cash on Delivery (COD) and other available online payment methods as shown at checkout.
  • All payments must be completed in full before or upon delivery, as per the selected payment method.
  • Ibn e Noor Foods is not responsible for any issues arising from incorrect payment details provided by the customer.

7. Delivery

  • We aim to deliver orders within the estimated timeframe communicated at checkout or via our Contact Us page.
  • Delivery times may vary due to weather, traffic, or other circumstances beyond our control.
  • Please ensure your delivery address and contact number are accurate to avoid delays.

For more details, please refer to our Refund and Return Policy regarding damaged, incorrect, or delayed deliveries.

8. Returns and Refunds

Returns, replacements, and refunds are handled according to our separate Refund and Return Policy, available on our website. Please review that policy for full details on eligibility and process.

9. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when placing an order or creating an account
  • Use the website only for lawful purposes
  • Not misuse, copy, or exploit any content, images, or branding belonging to Ibn e Noor Foods without permission

10. Intellectual Property

All content on this website, including our logo, product descriptions, images, and branding, is the property of Ibn e Noor Foods and may not be used, copied, or reproduced without our prior written consent.

11. Limitation of Liability

While we strive to ensure product quality and timely delivery, Ibn e Noor Foods shall not be held liable for:

  • Delays caused by third-party delivery services or circumstances beyond our control
  • Any indirect or consequential loss arising from the use of our products, beyond the value of the order itself

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business practices or legal requirements. Continued use of our website after such updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts in Karachi, Sindh.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Ibn e Noor Foods Karachi, Sindh, Pakistan

📧 Email: Ibnenoorfoods1@gmail.com 📞 Phone: +92 314 3250164

1. Introduction

Welcome to Ibn e Noor Foods. We are a Karachi-based online rice and grocery store, and we value the trust our customers place in us. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and how we protect it.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a) Personal Information When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment information (processed securely through our payment partners; we do not store complete card details)

b) Order Information

  • Items purchased
  • Order history
  • Delivery preferences and instructions

c) Technical Information

  • IP address
  • Browser and device type
  • Pages visited and browsing behavior on our website (used to improve site performance)

3. How We Use Your Information

We use the information collected to:

  • Process, pack, and deliver your rice orders accurately
  • Send order confirmations, delivery updates, and support responses
  • Respond to questions submitted through our Contact Us page or support tickets
  • Improve our website, products, and overall customer experience
  • Send promotional offers or updates, only if you have opted in to receive them
  • Meet legal and regulatory obligations under applicable laws in Pakistan

We do not sell or rent your personal information to third parties.

4. Sharing of Information

Your information is shared only when necessary, such as:

  • With delivery riders/partners, to fulfill and deliver your order
  • With payment processors, to securely handle your online transactions
  • With relevant authorities, only when required by law

We do not share your data with unrelated third parties for advertising purposes without your consent.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. While we work to keep your data safe, please note that no online platform can guarantee 100% security, and we encourage customers to also protect their own account details.

6. Cookies

Our website may use cookies to enhance your browsing experience and remember your preferences. You can disable cookies through your browser settings; however, some features of the website may not function properly without them.

7. Your Rights

As a customer, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your data, subject to order and legal record-keeping requirements
  • Opt out of marketing messages at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are intended for individuals who are legally able to make online purchases. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page along with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Ibn e Noor Foods Karachi, Sindh, Pakistan

📧 Email: Ibnenoorfoods1@gmail.com

📞 Phone: +92 314 3250164