Privacy Policy

1. Introduction

Welcome to Ibn e Noor Foods. We are a Karachi-based online rice and grocery store, and we value the trust our customers place in us. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and how we protect it.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a) Personal Information When you create an account, place an order, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Payment information (processed securely through our payment partners; we do not store complete card details)

b) Order Information

• Items purchased
• Order history
• Delivery preferences and instructions

c) Technical Information

• IP address
• Browser and device type
• Pages visited and browsing behavior on our website (used to improve site performance)

3. How We Use Your Information

We use the information collected to:

• Process, pack, and deliver your rice orders accurately
• Send order confirmations, delivery updates, and support responses
• Respond to questions submitted through our Contact Us page or support tickets
• Improve our website, products, and overall customer experience
• Send promotional offers or updates, only if you have opted in to receive them
• Meet legal and regulatory obligations under applicable laws in Pakistan

We do not sell or rent your personal information to third parties.

4. Sharing of Information

Your information is shared only when necessary, such as:

• With delivery riders/partners, to fulfill and deliver your order
• With payment processors, to securely handle your online transactions
• With relevant authorities, only when required by law

We do not share your data with unrelated third parties for advertising purposes without your consent.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. While we work to keep your data safe, please note that no online platform can guarantee 100% security, and we encourage customers to also protect their own account details.

6. Cookies

Our website may use cookies to enhance your browsing experience and remember your preferences. You can disable cookies through your browser settings; however, some features of the website may not function properly without them.

7. Your Rights

As a customer, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data, subject to order and legal record-keeping requirements
• Opt out of marketing messages at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are intended for individuals who are legally able to make online purchases. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page along with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Ibn e Noor Foods Karachi, Sindh, Pakistan

📧 Email: Ibnenoorfoods1@gmail.com

📞 Phone: +92 314 3250164